Delivery Lead

Project Role : Delivery Lead
Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Must have skills: Must have 12+ years of One Automation Operations/Administrator experience. Provide L3 support for One Automation Operations and Batch Scheduling. Should be able to schedule jobs. Define priorities of jobs, define dependences of jobs in complex environments Design application via One Automation Fix of any job failure, real time batch control. Coordinate with application team to fix the batch issues. Coordinate with Vendor to fix any issues with tool. Handle escalations and provide recommendations/updates as needed Well versed with incident lifecycle management Experience to perform people management tasks - track performance and behavior. Client communication Good to have skills: Knowledge on different monitoring tools. Service Delivery and Support Compliance Management Project Management Technology Transition Process Optimization Knowledge on Service Management (INC/SR/CHG/PRB) Certification (ITIL4, PMP, cloud) Roles and responsibility: Define system administration requirements and policies. Develop and document in the standards and procedures manual procedures for performing system administration that meet requirements and adhere to defined policies. Review and approve systems administration procedures. Set up and manage end user and administrative accounts and perform access control to batch environment. Perform system or component configuration changes necessary to batch tools in conformance with Change Management requirements. Provide agent monitoring and troubleshooting. Manage patching and upgrade for agent and server as per the latest release. Provide vendor management for batch tool. Perform internal and external quarterly audit. Participate in Root Cause Analysis RCA. Participate in Disaster recovery process. Team management and Customer facing. Good knowledge on ITIL concepts (Incident, problem & change management skills) Available for on-call scheduling with some evening and weekend work being required. Excellent verbal and written communication skills.