Delivery Director/Head

Have managed large (100+ FTE) Application maintenance and support outsourcing teams with diverse technologies, including data support
Deep understanding in ITIL processes and familiarity in six sigma quality standards.
Proficient in various SLA/KPI models prevalent in the IT services
Ability to independently run overall account governance meetings with client. Drive creation of related reporting and governance decks.
Strong communication and interpersonal skills
Excellent people skills and the ability to manage large (100+) teams.
Overall atleast 15+ years of IT service/project experience, of which atleast 5 years in managing large AMS teams.
Understand and worked in various AMS contracting models such as T&M, FP, FM, FCetc.
Had earlier written or managed varied types of SOW and can manage respective contracting conversations with client delivery leaders and their vendor management teams.
Had managed and successfully delivered a few small to medium size projects in fixed price or outcome based contracting model
BFS domain

Delivery Head