Datacenter Technician

Overview

The Data Center Technician S3 is responsible for maintaining server hardware, troubleshooting issues, and ensuring operational excellence across data center environments.

This role requires strong technical expertise, problem-solving skills, and the ability to work in a fast-paced team.

Key Responsibilities

• Perform hardware diagnostics and resolve component/system-level failures.
• Assist with failure analysis and root cause investigations for field issues.
• Monitor server fleet health, identify emerging trends, and ensure SLA compliance.
• Administer diagnostic tools, perform firmware updates, and validate system integrity.
• Provide real-time support during new deployments and resolve issues promptly.
• Manage Windows Server OS and WinPE environments; Linux PXE experience is a plus.
• Develop and maintain basic scripts for automation and troubleshooting.
• Troubleshoot network issues across Layer 1, Layer 2, and Layer 3.
• Configure and manage virtual machines and related environments.
• Collaborate effectively with local and remote teams while working independently.

Minimum Qualifications

• 2+ years of experience as a Data Center Technician.
• Associate degree in Computer Science, Engineering, or equivalent experience (preferred).
• Certifications: CompTIA A+ (preferred) or equivalent experience
• CCNA (preferred) or equivalent experience
• Scripting experience in PowerShell, Python, or Bash (preferred) or equivalent experience
• Valid drivers license (preferred).

English communication, both written and verbal + Tamil

Role Details

• Work Schedule: Standard 40 hours per week; flexibility for overtime or on-call support. Currently, no shift work is required, but this may change based on client requirements.
• Location: On-site at designated data center facility.
• Travel: Minimal; occasional domestic travel to other data center locations may be required.
• Reporting: Reports to Supervisor lead in the region.
• Work Environment: Climate-controlled data centers

Physical Requirements:

• Ability to lift up to 16 kg (35 lbs) safely.
• Ability to stand and walk for extended periods.
• Ability to climb ladders and wear PPE when required.