Datacenter Support Engineer

High Level JD

Provide day-to-day support of GLS-managed Engineering labs for equipment moves, cabling, and other lab logistics activities. May work across multiple buildings.
A team-focused approach is fundamental for this position.

Tasks/responsibilities include, but are not limited to:
•Performing hardware moves (“Rack and Stack”)
•Testbed cabling from topology diagrams
•Maintaining organized, labelled cable runs to meet best practices / audit requirements.
•Rack decommissioning: disconnection of SmartPDUs, power cables, removal of equipment and storing away cables neatly for repurposing.
•Packaging and/or palletizing equipment to prepare for shipping.
•Conforming to general housekeeping practices by removing cardboard boxes & packaging materials & palletizing unwanted equipment for disposal.
•Supporting asset management and tracking processes
•Coordinating work efforts within a team to manage shipping and other logistics-related tasks.
•Adherence to ISO

Qualification

Capable of lifting heavy equipment without restrictions.
Capable of standing for extended periods of time.
Capable of operating a pallet jack / electrical lift safely.
Ability to use a case management tool to manage requests.
Strong written and verbal communications skills.
Robust customer service skills.
Strong team player. Works well within the team to drive projects to closure.