Data Scientist

Job Description:

Education: Graduate or a bachelor's degree in computer software engineering, computer science, or mathematics or any other equivalent degree.

Experience: 6- 10 Years experience in Data science, 2 + years of experience working on Speech/ASR related projects.

Consulting skills

Identification, visualization, design & implementation of tools, technologies, platforms & practices to enhance operations.

• Familiar with Process discovery tools
• Speech Analytics Analyze call recordings and speech-to-text data using speech analytics tools (e.g., Verint, NICE, CallMiner).
• Hands-on experience with any speech analytics platform (Verint/NICE/CallMiner).
• Strong understanding of call center KPIs and customer experience metrics.
• Data Analytics, AI & Generative AI
• Design thinking
• Digital and Operational Consulting Practices

Technical Skills

• Data Science fundamentals and Exploratory Data Analysis
• Cloud fundamentals
• Research & analysis of technology trends Data Driven KPIs and Data Exploration
• Perform competitive analysis, market trend analysis & Gap analysis to ensure market leading products
• Recognize areas of improvement within Sagility, its clients & prospects.
• Product development
• Ideation, concept validation, design, development & testing
• Marketing metrics, controls, audits
• Customer management
• Project Management & Implementation
• Work within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
• In charge of requirements gathering and creating the process definitions used for transformation after assessing optimization areas
• Responsible for the planning and execution throughout the implementation lifecycle, including Pre sales analysis, requirement gathering, Case preparation, stakeholder presentations, ROI assessment, Business Requirement Document preparation, drafting execution plan to team members, support for prototype development, project implementation management, resource scheduling, vendor partner management, etc.
• Build & maintain effective partnerships with key cross functional leaders, teams, vendors & solution partners
• Write project case studies, create collateral to support bids, sales & marketing
• Drive change management activities related to concept development
• Play a key leadership role, managing & leading a service line end to end
• Information security assurance, customer data privacy & risk management related to products

Regards,

Chetan Gurudev

chetan.gurudev@sagility.com