Data Processing -Transfer Agency - Manager

About Transfer Agency

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. As a service provider, our Transfer Agency function ensures operational efficiency and a seamless experience for our clients across global regions.

About The Function

Platforms: The Platform Team is responsible for full transaction lifecycle management for platform trades. `Platform team is sometimes referred to as a mini TA. The reason for this is because they complete a number of functions that touches on all of operational streams. The Platform team is primarily focused on the daily processing, monitoring, reconciliation and settlement of Platform trades.

Fund Set-up: Setting up and maintaining new funds and share classes in core TA systems.

Key duties and Responsibilities

1)Platforms

• Assist Fund Promoter to set up their funds on the relevant Platform

• Advise registration of new account set ups

• Investigate oversell transactions on Platform accounts

• Investigate failed STP Platform transactions

• Trade versus settlement instruction reconciliation

• Cash settlement Instructions

• Monitor, investigate and resolve failed trades

• Investigate cash and unit reconciliation breaks

2)   Fund Setup and Maintenance

• Create and configure new funds, share classes on TA systems

• Collaborate with onshore team to ensure data accuracy

• Maintain and update fund parameters (cut-offs, currencies, fees, etc.)

• Track amendments for audit readiness

3)People Coordination & Supervision

• Act as a checkpoint for junior team members' work in the process

• Provide support in training, mentoring, and daily oversight

• Serve as the first escalation point for process exceptions or delays

• Support workload balancing and floor coordination during volume spikes

4)Controls, Compliance & Reporting

• Ensure compliance with internal controls, SOPs, and regulatory standards

• Maintain detailed logs, trackers, and management reports

• Support audits and reviews with timely data and clarifications

• Suggest process improvements and participate in automation initiatives

5)Required Qualifications & Skills

• Graduate/ Post Graduate in Commerce, Finance, or equivalent discipline

• 8+ years of experience in Financial Services, preferably in Transfer Agency Operations

• Sound knowledge of investor servicing, capital transactions, and fund structures

• Strong analytical and reconciliation skills

• Working knowledge of MS Excel; exposure to AWD and TA platforms preferred

• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

Other Role Requirements:

• Result-oriented with an ownership and accountability mindset

• Commercial acumen - Understanding of cost/budgets

• Drive pay for performance and culture of performance differentiation

• Embed risk excellence culture across the teams

• Encourage and drive a culture of change and ideation

• Shift Flexibility: Willingness to work in rotational shifts, including late shifts based on region served

• Mobility: Open to short-term travel or relocation to other office locations as needed for business or training

• People Management Potential: Ability to lead by example, guide junior staff, and coordinate work allocations

• Work Environment: High-volume, deadline-driven, team-oriented setup

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers