Data Analytics SAS/ SQL - C09 - CHENNAI

Analytics & Information Management

AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.

Client Remediation Analytics

The Client Remediation – Data Analyst, accomplishes results through the management of professional team that Integrates subject matter and industry expertise within a defined area. The candidate is expected to contribute to standards around which others will operate and would require to develop in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. The candidate should possess communication and diplomacy skills that are required to guide, influence, and convince others, in particular colleagues in other areas and Regulators. He/She has responsibility for volume, quality, timeliness, and delivery of end results of an area. Involved in short-term planning resource planning. Indirect responsibility of a cross-functional team to identify and validate client population analytics for issues requiring client remediation and remuneration.

The Data/Information Mgt Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

CRX team manages the analysis of the customer remediation issues for NAM Lines of Business ( Cards, Retail bank, Mortgage & Ops). The critical areas of work are :

• Remediation analysis: Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.
• Impact assessment: Identification of size of the customers and the dollar amount impacted due to these issues.
• Issue Management & Root cause analysis: Identifying the issues and reasons for the issues by leveraging analytical methods.
• Audit Support: Tracking implementation plans and providing data evidence, artifacts for audit completion.
• Daily deliverable of routine and defined outputs, while at the same time developing knowledge of the broader context in which the work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Ability to think strategically and the ability to engage resources outside of their direct control to achieve objectives
• Know-how on analytic tools (SAS E-miner, Knowledge Seeker, SPSS etc.)
• Big data and machine learning experiences are (R, Python etc.) a plus
• Tools and Platforms:
• Business Analysis, Requirement Gathering, Data Analysis
• Exposure in SAS, SQL, RDBMS
• Proficient in MS Excel, PowerPoint, and VBA
• Jira, Bitbucket

Domain Skills:

Good understanding of banking domain and consumer products (cards, Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.) is preferred.

Education Level:

• Bachelors/University degree or equivalent experience/ Engineering/ MBA from a premier institute
• Overall experience of 0-2 years with experience in Data Analyst role.
• Experience in Banking Industry is a plus.