Data Analytics Lead

About this role:

The Data Analytics Lead will work closely with product leaders to analyze customer behavior and engagement patterns across our digital experiences and measure product and feature performance. This position will ensure consistency and quality in our data and reporting pipeline and help facilitate better decision making among product leaders by giving them insights from overall customer experience on Gartner.com, peer community and digital tool usage.

What you’ll do:

• Analyze business and product performance, on metrics such as New Business growth and Client Retention on a monthly, yearly basis and generate actionable insights for Product Leaders.

• Partner closely with product leaders throughout the product life cycle to identify product goals, benchmarks, happy paths and data collection opportunities and establish best practices and processes for ensuring data quality.

• Identify leading indicators of success or failure and translate them into actionable recommendations

• Proactively surface opportunities for growth aligning analytics with business objectives

• Partner closely with other members of the Data & Analytics team to define data capture and tagging parameters and pipeline data for reporting.

• Maintain knowledge of Gartner business and other data – market research and account/contract data – and bring insights together with digital engagement data to create a complete picture of the customer.

• Partner closely with other team members to assess impact of client engagement across our Digital Engagement footprints (G.com / Tools / Peer Insights), on retention.

• Stay ahead of industry trends, continuously improving analytics methodologies

• Utilize SQL, to directly query and analyse data, to uncover client engagement patterns

What you’ll need:

• Undergraduate degree in related field or with related coursework (business, marketing, global affairs, psychology, behavioural science, data and analytics, communications, etc.); Master’s degree preferred or related experience.

• 5-7 years of experience in digital analytics, SaaS product analytics

• Experience in generating insights from data from multiple sources

• Exceptional business acumen with a strong ability to connect data insights to business impact

• Experience in A/B Testing, Causal inference is a plus

• Demonstrated ability to work autonomously and suggest opportunities for analysis and hypothesis refinement.

• Proficiency in Excel

• Good hands-on experience in power BI dashboards. Uploading, transforming, and visualizing the data in the power BI dashboard.

• Proficiency in working with large amounts of data.

• Working knowledge of SQL

• A high degree of self-motivation

• Excellent organizational and time management skills.

• Excellent interpersonal and communication skills - in a written, verbal and in-person context

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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