| Role Title | Data Analyst |
| Reports To | Project Manager/ Database Lead |
| Direct Reports | NA |
| Indirect Reports (Upto N-2) | NA |
Role Purpose
The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions.
Do
- Managing the technical scope of the project in line with the requirements at all stages
- Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends
- Develop record management process and policies
- Build and maintain relationships at all levels within the client base and understand their requirements.
- Providing sales data, proposals, data insights and account reviews to the client base
- Identify areas to increase efficiency and automation of processes
- Set up and maintain automated data processes
- Identify, evaluate and implement external services and tools to support data validation and cleansing.
- Produce and track key performance indicators
- Analyze the data sets and provide adequate information
- Liaise with internal and external clients to fully understand data content
- Design and carry out surveys and analyze survey data as per the customer requirement
- Analyze and interpret complex data sets relating to customer’s business and prepare reports for internal and external audiences using business analytics reporting tools
- Create data dashboards, graphs and visualization to showcase business performance and also p rovide sector and competitor benchmarking
- Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool
- Develop predictive models and share insights with the clients as per their requirement
Stakeholder Interaction
| Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
| Internal | Project Manager/ Database Lead | Regular reporting & updates |
| External | Clients | Client engagement, reviews etc |
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Leveraging Technology – Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Expert
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
- Technical knowledge – knowledge of various programming languages/ software (Python, Microsoft Excel, VBA, Matlab, SQL etc) and tools on data analytics - Expert
| Competency Levels | |
| Foundation | Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. |
| Competent | Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. |
| Expert | Applies the competency in all situations and is serves as a guide to others as well. |
| Master | Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. |
- Behavioral Competencies
- Formulation &Prioritization
- Client centricity
- Execution Excellence
- Passion for Results
- Confidence
- Business Acumen
Deliver
| No. | Performance Parameter | Measure |
| 1. | Analyses data sets and provide relevant information to the client | No. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy |
Qualifications:
Bachelors' degree
● Full professional proficiency in English (see level 4 here)
○ Strong written and verbal communication
● 5+ years of overall experience that includes at least 3+ years of hands-on, relevant work
experience
○ Minimum 3 years of SQL experience