Data Analyst / IT Executive

Role Overview: The IT Executive is responsible for ensuring smooth day-to-day operations, system reliability, data security, and technology support across the organization. The role enables business continuity, efficiency, and digital readiness.

No. of candidates: 1 Opening,

Location: Lower Parel, Mumbai (Opp. Trump Tower)

Salary CTC: 2,40,000 to 3,60,000 per annum plus performance incentives

=> Required Skills & Certifications

1) Bachelor's Degree in IT, Computer Science, or related field.

2) 2-5 years of relevant experience (automotive or service industry preferred)

3) Knowledge of networking, system administration, ERP / CRM Tools.

4) Strong problem-solving, documentation, and communication skills.

=> Key Responsibilities

1. IT Operations -

• Manage and maintain computer systems, servers, networks, printers, CCTV, and internet connectivity
• Provide technical support to employees for hardware, software, and network-related issues
• Ensure uptime and performance of all IT infrastructure

2. System & Software Management -

• Install, configure, and maintain operating systems, ERP /CRM Tools, HRMS, Accounting software, and licensed applications.
• Coordinate with software vendors for implementation, updates, and troubleshooting
• Maintain user access controls and system permissions

3. Data Security & Compliance -

• Ensure data backup, recovery, and cybersecurity best practices
• Monitor antivirus, firewall, and system security protocols
• Maintain confidentiality and protection of employee and customer data

4. IT Asset & Vendor Management -

• Maintain IT Asset Inventory (Laptops, Desktops, Routers, Licenses, etc)
• Coordinate with external IT service providers, ISPs, and hardware vendors
• Manage AMC agreements and service renewals

5. Process Improvement & Reporting -

• Support digitalization initiatives and automation projects
• Document IT SOPs, troubleshooting guides, and system workflows
• Prepare periodic IT reports for management

=> Key Performance Indicators (KPIs)

1) System uptime and response time

2) Resolution time for IT Issues

3) Data security compliance

4) User satisfaction feedback