Product: Imperva DAM
Platform support including incident management, regular operational support like bug fixes, security fixes, etc and proactive maintenance for Imperva database activity monitoring appliances .
Configuration, maintenance, update and tuning of security policies, alerts and reports for data activity monitoring.
Alert monitoring facilitates the investigation and working with database/application team to resolve the incident if any
Daily reporting with Alert and Dash boards
Support the installation, de-installation of agents, Agent upgrades, troubleshooting of agent issues.
Execution of periodic vulnerability assessment scans for databases, sharing of report to Client stake holder monthly.
Generation of security reports to capture DMLs, DDLs, user entitlements, Daily/weekly/monthly dashboard reports
Operational support for Imperva appliances which includes monitoring, health check, and backups.
Creation, update, and maintenance of SOPs, run books, operational processes and other documentation related to DAM support services
Support failover, high availability configuration and disaster recovery testing for the DAM solution and its components.
Coordination with Imperva vendor product support for product issues & software defects.
DDL Command Reports
All Oracle Database Audit Table Modification Tracking Report
DML Command Reports
DML Commands by Interactive User – Data
User activity reports
User logon/failed logon attempt reports
General Ledger Create & Balance - DCCBS - Audit Events
User management and user entitlement/privilege reports
Users and Privileges Management (Grant privilege)
Users Dropped Tracking Report
New User Creation - Audit Events
Customer Profile Changes Audit Report
Audit Reports
Periodic VA scanning of Database systems and report vulnerabilities
Policy violation reports
Resolution of Service/Incindet and Change tickets and SLA adherance
Product support / Patching / Upgrades
DAM - Database Activity Monitoring