CX Seller

About Us :

Reimagining how India builds one click at a time.

Building the next big disruption in e-commerce: brick by digital brick

We are a new-age B2B e-commerce platform transforming how India buys and sells construction materials. Our digital ecosystem connects contractors, retailers, and suppliers, offering speed, transparency, choice, and reliability. Contractors and retailers gain access to a wide range of quality materials, credit options, and tracked deliveries, while suppliers expand their network and sales pan-India. Operating in 375+ cities across 25 states, we are one of Indias fastest-growing construction B2B platforms and have also launched private-label tiles, plywood, and sanitaryware for buyers.

Were on a mission to organize and digitalize Indias 7 lakh crore construction procurement market, where only about 1% of transactions are digital today. The goal is to build a more connected, efficient, and technology-driven future for the entire industry.

Backed by the Aditya Birla Group, a global Fortune 500 conglomerate with a strong presence in manufacturing construction and finishing materials, and 140,000+ employees across 36 countries, we bring the best of both worlds: the agility of a startup and the stability of a legacy leader.

Our Vision? To become the most trusted B2B ecommerce platform in the country powered by digital efficiency, competitive prices and vast assortments.

Job Purpose

At Customer experience department, our aim is to provide superlative experience to all our customers (transacted or prospects) across all channels which will ensure better customer stickiness. In this department, as an order manager, your job will be to anchor the end-to end order journey for our customers.

Key Accountability & Support Actions

• To manage the end-to-end order fulfilment journey right from order creation to validation, confirmation, dispatch planning and execution and finally order delivery.
• Key milestones of the order journey like order confirmation, dispatch management, material movement tracking and delivery coordination will be anchored by you
• Your job will involve significant stakeholder management. You will be required to coordinate with external (customers and suppliers) as well as internal (sales, category, logistics, credit, finance, product etc.) stakeholders on a daily basis.
• You will be the sole point of contact for the customers as well as the suppliers as far as order fulfilment is concerned.
• The job will also involve working on multiple systems like CRM tools, accounting books etc.

Qualifications & Skills

Min. 2 years experience in the field of central operations/ customer service is a must.

Min. 1 years experience of handling any external parties (a customer or a supplier) is a must.

Experience in a B2B industry is a must.

Experience in an ecommerce is a plus.

Must have a great ownership of task.

Excellent communication and negotiation skills.

Should be a hardworking individual who practises perseverance.

A smart individual who has the ability to persuade other parties by putting forth relevant and relatable pointers.

A great team player who works with the team, together in a group.

A professional stakeholder manager who can smoothly manage cross functional meetings/ discussions.

Should be well versed with CRM tool must have worked on at least one CRM tool.

Must possess No task is small task attitude.