Job Description: CX PDI - Network migration

Responsibilities

Ensure seamless implementation of large-scale projects for Bank branch sites and Remote ATMs
Support high volumes of activity associated with simultaneous project efforts
Provide bulk project support involving potentially thousands of devices and sites
Provide repeatable process engineering and new installation implementation support
Provide central point of contact for resolution and escalation of issues experienced by field teams
Minimize aborts by providing real time implementation management technical expertise and guidance on installation issues as they occur
Interact daily with Project Management and the Bank on project performance and keep abreast of new requirements
Implement configure SDWAN appliances switches and wireless APs at Bank sites utilizing Catalyst SDWAN and Catalyst Center
Focal point for circuit installations and testing
Perform pre and post checks on equipment
Troubleshoot and resolve any technical issues occurring during implementation
Provide daily reports to management
Ensure clean turnover to production
Work directly with onsite technicians to install equipment
Work with Telco carriers on any circuit related issues and lead head-to-head testing
Troubleshoot any network connectivity issue
Capture post change statistics for verification against pre change statistics
Check technicians on off premise with SOACC security group
Provide escalation to project team for any issues that require additional attention and or direction
Escalate any preexisting issues to Day 2 Ops

Mandatory Skills:

CX PDI - Network migration, Catalyst SDWAN Center, RSS, SDWAN, wireless domain (wi-fi), migration

CX PDI - Network migration