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Customer-S&S-Salesforce Functional-Life Sciences-Consultant

Deloitte

3 - 5 years

Bengaluru, Chennai, Hyderabad, Kolkata, Pune

Posted: 22/09/2025

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Job Description

Position Summary

Salesforce Functional Consultant Life Sciences (Commercial & Customer Engagement Focus)

Looking for a world of opportunities and a fulfilling career?

We are a creative digital consultancy. We combine leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. That means, our clients can bring us their biggest challenges, knowing we have what it takes to bring a business vision to life.

With more than 4,000 salesforce professionals across 30 countries, Deloitte brings unmatched capabilities and insights for business transformation built around the salesforce technology platform.

Work youll do

Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into.

Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace.

Practitioners will be able to develop skills in a Portfolio that represents the unification of the some of the most diverse, globally recognized brands and businesses in the organizationan exciting opportunity for their career development.

As a Salesforce Functional Consultant in the Life Sciences industry, you will work with leading pharmaceutical, biotech, and medical device organizations to transform their commercial operations and customer engagement strategies using Salesforce.

You will support clients in optimizing sales, marketing, medical affairs, and patient engagement processes, leveraging Salesforce Life Sciences Cloud, Health Cloud, Marketing Cloud, and related industry solutions.

You will collaborate with cross-functional teams to design and deliver solutions that address regulatory compliance, data privacy, and unique industry requirements such as HCP (Healthcare Professional) engagement, KOL (Key Opinion Leader) management, and patient support programs.

The Team

The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

Digital Customer | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

DigitalMix | an integrated set of platforms to enable business re-platforming

In Life Sciences, our team specializes in enabling commercial excellence, field force effectiveness, HCP engagement, and patient-centric solutions using Salesforce platforms.

Qualifications and Experience

Required:

A minimum of 4 years of consulting/ industry experience

A minimum of 3 years of experience as Salesforce Business Analyst

Facilitate discovery workshops and stakeholder interviews to elicit and document business requirements, especially in commercial and customer engagement processes

Analyze business requirements to identify gaps and establish fitment to salesforce solutions

Maintain and prioritize a healthy user story backlog, ensuring alignment with business objectives and regulatory requirements

Should have very good communication and presentation skills

Should have very good salesforce administration skills

Experience in implementing one of the Salesforce Clouds (Sales/ Service/ Marketing/Experience)

Experience in implementing Salesforce Health Cloud, Marketing Cloud, or Salesforce Industries for Life Sciences (formerly Veeva, Pharma, MedTech solutions) is highly preferred

Familiarity in leveraging Agile project methodologies, for full lifecycle implementations

Support build teams during development and quality assurance phases by clarifying requirements, reviewing deliverables, and participating in defect triage

Experience in Functional testing of SFDC implementations using various testing methodologies

Deliver solution demos and facilitate user acceptance testing (UAT) sessions with business stakeholders

Develop training materials and conduct end-user training sessions tailored to life sciences commercial and customer engagement teams

Ensure compliance with industry regulations (e.g., HIPAA, GDPR etc..) throughout the project lifecycle

Experience working with commercial operations, field sales, medical affairs, or customer engagement teams within the Life Sciences industry

Experience in building RFP/RFI for SFDC implementation opportunities and building pre-sales collateral

Expertise on MS Suite of products (MS Office PowerPoint, Excel, Word and Project Plan)

Preferred:

Experience with sales force configuration

Experience to provide salesforce solutions using configuration/customization

Experience with data migration, integration with CRM/ERP systems, and reporting/analytics in a life sciences context

Familiarity with life sciences data models, master data management, and third-party integrations (e.g., Veeva, IQVIA etc.)

Experience leveraging Data Cloud and Agentforce in solutions


#TechnologyFY26 

Our purpose

Deloittes purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse   learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 308303

About Company

Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.

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