Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant or equivalent
As an experienced Consultant, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work youll do:
We are seeking a dynamic and results-driven Consultant to join our Life Sciences (Pharma and MedTech) practice within the Sales Strategy team. As a Sales Strategy practitioner aligned to the Life Sciences industry, you shall be responsible for working alongside CXOs and LS Sales Leaders in defining the future of the sales and engagement strategy to drive profitable growth. In the process you shall identify the operational capabilities and technologies required for optimal sales organization. As part of your role, you may be required to including, but not limited to:
- Assess clients sales organization and capabilities and ideate the future of customer engagement
- Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment
- Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)
- Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools offer end-to-end solutions including process analysis and design, requirements planning, analytics support, and administration support for LS clients by developing evaluation criteria, scoring frameworks, and demo scenarios through process redesign and actionable, data- driven insights from sales performance assessment across people, process and technology to get to future state, including feasibility model/business case.
- You will drive commercial growth by supporting colleagues with practice development & eminence and acting as a key topic content lead for proposals or other business development work in the Sales Strategy space.
- You will also contribute towards building Sales Strategy expertise within Deloitte and increase firms external profile by creating new solutions and methodologies, publishing ideas and thought leadership, and building repeatable toolkits for use by project teams.
The team:
The Customer Strategy & Design (CS&D) team is a core part of Deloittes Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of strategy, design, and digital transformation, bringing together strategists, designers, analysts, and industry experts.
Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.About Company
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