Customer Support Team Lead

We are seeking an experienced and customer-centric Customer Support Team Lead to manage and guide our support team. The ideal candidate will have strong leadership skills, hands-on support experience, and the ability to ensure high-quality customer service while meeting performance goals.

Key Responsibilities:

• Lead, mentor, and support a team of Customer Support Representatives
• Handle escalated customer issues and ensure timely resolution
• Monitor team performance and ensure quality and service standards are met
• Provide coaching, feedback, and training to improve team efficiency
• Coordinate with internal teams to enhance customer satisfaction
• Maintain reports on team performance, customer trends, and service metrics.

Skills & Requirements:

• 3- 4 years of experience in customer support, with team handling experience
• Strong communication, leadership, and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to multitask and manage time effectively
• Professional attitude with a strong customer-first mindset
• Proficiency in Spanish is preferred