Customer Support
TCS
4 - 6 years
Chennai
Posted: 03/10/2025
Job Description
Location - Chennai
Responsibility:
- Respond to customer inquiries regarding products, orders, returns, and services
- Resolve customer complaints with empathy and efficiency
- Maintain a high level of product knowledge to assist customers accurately
- Escalate complex issues to the appropriate departments when necessary
- Document customer interactions and feedback in the CRM system
- Collaborate with internal teams (sales, logistics, warehouse) to ensure customer satisfaction
- Stay updated on company policies, promotions, and product changes
- Prepare and share operational reports with internal stakeholders and clients, offering insights and recommendations
- Ensure accurate documentation and strict adherence to client-specific guidelines and compliance standards
- Identify and drive process improvement and automation opportunities to enhance operational efficiency and customer experience.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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