Customer Support Specialist – Senior Process Associate- German-Hybrid Wroclaw
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Coordinating all service-related activities as follows: service contract lifecycle management, work order management, field service support.
Customer calls and e-mails intake in local language for all related activities such as requests for service, service contract, service- and product-related complaints.
Efficient collaboration on related tasks with internal stakeholders such as Regional Service Leaders and Coordinators, Customer Service, Finance, Master Data.
Administration of system supporting Services (ServiceMax, SAP, LOTS).
Daily collaboration with third parties, such as Flex, DHL, including administration of the reports and systems related to external tracking (NCOD, OKTA portal, Express Logistics Platform).
Achieving excellence in day-to-day activities.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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