Customer Support Specialist : Wealth

About the job

Customer Success Specialist SBNRI

(Gurgaon, 5 Days WFO)

About SBNRI:

We are a fast-growing fintech startup simplifying banking, investments & taxation for NRIs. Join us to be part of a dynamic, high-growth journey!

Role Highlights:

• First point of contact for client queries & issue resolution.
• Provide tech/product support and ensure seamless client experience.
• Collaborate with product & tech teams to resolve issues quickly.
• Educate clients on product features & best practices.
• Track & document client interactions and feedback for improvements.

Requirements:

• 12 years of experience in client/tech support and (preferably product/fintech).
• Strong understanding of product-based company workflows.
• Excellent communication (verbal & written).
• Tech-savvy, problem-solver, with startup enthusiasm.

Why SBNRI?

• Work at a high-growth fintech startup.
• Ownership, learning & career growth opportunities.
• Energetic, collaborative culture.

CTC - 5 lpa max