Customer Support Specialist

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, and emails professionally.
• Assist customers with appointment bookings, rescheduling, and service-related queries.
• Provide accurate information about clinic services, treatments, and ongoing offers.
• Resolve customer concerns and ensure quick and effective issue resolution.
• Coordinate with clinic teams and internal departments to ensure smooth service delivery.
• Maintain proper records of customer interactions in the CRM system.
• Ensure a high level of customer satisfaction and positive customer experience.

Requirements:

• 25 years of experience in customer support, customer service, or call center roles.
• Strong communication and interpersonal skills.
• Ability to handle customer queries with patience, empathy, and professionalism.
• Comfortable working in a fast-paced environment.
• Basic knowledge of CRM tools and customer support processes is a plus.
• Immediate joiners preferred.