Customer Support Specialist

Job Title: Customer Support Executive International Blended Process

Location: Malad West, Mumbai

Shift Timing: 24x7 rotational shifts

Working Days: 5 days a week

Week Offs: 2 rotational offs

Job Overview

We are hiring dynamic and customer-oriented individuals for our International Support team. This role involves handling customer queries from global clients via phone calls & chat and Mail, ensuring high-quality service and satisfaction.

Key Responsibilities

• Manage inbound calls for international customers
• Provide prompt and accurate solutions to customer queries
• Maintain detailed call records and update CRM systems
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Collaborate with team members to improve service delivery

Eligibility Criteria

• Education: Graduates & HSC candidates with minimum 6 months of Bpo experience
• Excellent verbal communication in English
• Strong interpersonal and problem-solving abilities
• Basic computer proficiency
• Willingness to work in rotational shifts including night hours

Perks & Benefits

• Competitive salary and incentives
• Paid training and skill development programs
• Growth opportunities within the organization
• Supportive and inclusive work environment

Drop or Mailed Cv On : 7757059153 Samiksha HR

samiksha.navale@teleperformancedibs.com