Customer Support Specialist

About the Company

We are a leading organization in the banking sector, committed to providing exceptional customer service and innovative banking solutions. Our mission is to enhance customer experiences through dedicated support and a culture of inclusivity and teamwork.

About the Role

The Customer Support Voice Process position is crucial for ensuring customer satisfaction and maintaining service quality. The role involves handling customer interactions and providing accurate information regarding banking products and services.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information regarding banking products and services.
• Resolve customer queries and complaints efficiently.
• Maintain high levels of customer satisfaction and service quality.
• Update and maintain customer records in the system.
• Meet performance metrics such as call quality, TAT, and productivity targets.

Qualifications

• Graduation (Mandatory)

Required Skills

• Excellent verbal communication skills.
• Good understanding of banking/customer service processes.
• Ability to handle customers patiently and professionally.
• Flexible to work in rotational shifts.
• Strong problem-solving and interpersonal skills.

Pay range and compensation package

Salary: 4.9 LPA

Equal Opportunity Statement

We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.