Customer Support Specialist

International Customer Service Technical Support (ISP) | Voice Process

Location: Hyderabad (Work From Office)

We are hiring for an International Customer Service Technical Support role to assist global customers with broadband and WiFi related concerns. If you have strong communication skills, enjoy problemsolving, and can deliver highquality support over voice calls, this opportunity is a great fit.

How to Apply

Send your resume to "vishal.vishal40@teleperformancedibs.com" with the subject line:

Application International Customer Service (Technical Support)

About the Role.

This role involves handling inbound voice calls from international customers and helping them resolve issues such as slow internet, no connectivity, WiFi drops, router/modem errors, and basic setup challenges. You will provide clear, simple troubleshooting steps and ensure a smooth customer experience throughout the interaction.

Key Responsibilities

Support international customers with internet, WiFi, and router/modem issues

Guide users through essential checks: device resets, cable verification, WiFi settings, and basic configurations

Document all customer interactions accurately in CRM tools

Follow SOPs and escalate cases appropriately when needed

Maintain strong CSAT, quality, and firstcontact resolution metrics

Educate customers on best practices for stable home WiFi performance

Requirements

13 years of experience in international customer service or technical support

Strong spoken English with a neutral/global accent

Excellent communication and customerhandling abilities

Comfortable with rotational shifts including nights and weekends

Work From Office (Hyderabad)

Compensation & Benefits

Salary: Up to 4.8 LPA

2way cab facility

Permanent Work From Office (Hyderabad)