Customer Support Specialist

We Are #Hiring | Customer Support US Voice Process | Pune

We are looking for Customer Support Professionals with excellent communication skills to join our growing team. If you have experience in handling US voice processes and are comfortable working in night shifts, this opportunity is for you!

Location: Pune (Hinjewadi)

Shift Timings: 6:30 PM 3:30 AM

Shift: 24/7 Rotational Shifts

Experience: Minimum 2 Years Mandatory

Preference: Pune Local Candidates Preferred

Key Responsibilities

Handle business customer service calls and emails for Treasury Management products

Provide Tier 2 technical support for complex customer issues

Identify, analyze, and resolve advanced technical and service-related problems

Ensure first call resolution and maintain high customer satisfaction

Maintain updated knowledge of products, services, and internal systems

Monitor and mitigate risk by activating/deactivating high-risk product services

Identify and report potential fraud or suspicious activity

Required Skills

Excellent verbal and written communication skills

Basic computer knowledge and Microsoft Excel skills

Ability to understand and explain technical and business processes

Strong problem-solving and analytical skills

Comfortable working in a call center environment

Preferred Qualifications

1+ year experience in call center / customer support roles

Experience in financial services or banking domain

Knowledge of Treasury Management products such as:

Online Banking

ACH

Wire Transfers

Remote Deposit Capture

ACH / Check Positive Pay Security Services

Interested candidates can share their resume or reach out for more details Mohankrishna.k@twsol.com