Customer Support Specialist
Sakon
2 - 5 years
Pune
Posted: 23/12/2025
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Job Description
Walk IN Drive Details:
Date & Time: 13th Dec 2025, 10:00 AM-4:00 PM
Contact Person: Shreeraj Shertate
Job Overview
We are hiring for Associate / Senior Associate Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends).
Key Responsibilities
- Provide customer support via calls, chats, and emails.
- Manage tickets, track escalations, and ensure resolution within SLAs.
- Collaborate with cross-functional teams and telecom carriers for issue resolution.
- Deliver professional communication while assisting clients globally.
Requirements
- Excellent communication skills in English (written & verbal).
- Strong problem-solving and troubleshooting abilities.
- Patience and customer-first mindset.
- Prior experience in helpdesk / technical support preferred.
- Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply.
- Willingness to work in rotational shifts (including nights & weekends).
Join us to be part of a global support team and grow your career in mobility SaaS operations!
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