Customer Support Specialist

About Client: Capgemini is a French-based global leader in consulting, technology services, and digital transformation, founded in 1967 by Serge Kampf. With over 420,000 employees in 50+ countries, it leverages AI and technology to help clients with strategy, engineering, and operations. In 2024, the company reported global revenues of 22.1 billion

Client: Capgemini

Job Type: Contract

Role: Customer Support Specialist

Experience: 2+ years

Work Location: Bengaluru

Payroll on : People Prime World Wide

Notice :24/7 (including night shift- Cab will be provided & shift allowance applicable)

Work mode : Hybrid

Job Description:

Job Description:

Qualification: Bachelor's degree and above.

Ready to work in international customer service process in 24x7 environment in rotational shifts (5 days working)

Excellent command in English language, active listener, demonstrate empathy and good engagement through clear articulation skills in delivering services to customers

Build expert, dynamic knowledge of the companys products and services

Quick learners, resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, follow SOPs and delivery the best solution for the problem

Demonstrate high degree of ownership, ensure customers are optimally serviced satisfaction

1-3 years of experience as a Customer Support Specialist or similar CS role preferred

Problem solving mindset, remain composed in touch situations and work with minimal supervision

Ability to engage customers in chat, phone and offline communication

Immediate joiner or max notice of 30 days preferred.

Willing to work from office, Bangalore location.