Customer Support Specialist

We are looking for a Customer Support / Patient Support Executive who is passionate about helping patients/cutomers and delivering excellent service.

The role involves assisting patients with inquiries, coordinating healthcare providers, and internal teams to ensure patients receive timely information, assistance, and a positive service experience.

Key Responsibilities

• Serve as the primary point of contact for patients and address their concerns, questions, and service requests.
• Handle patient complaints with empathy and escalate complex issues when necessary.
• Respond to patient and customer inquiries via phone, email, and chat in a professional and empathetic manner.
• Assist patients with order placement, delivery status, service requests, and general information.
• Coordinate with internal teams such as logistics, operations, and pharmacy to ensure timely service.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Provide clear guidance to patients regarding products, services, and processes.
• Ensure a high level of customer satisfaction and service quality.
• Follow company policies and maintain confidentiality of patient information.

Qualifications

• Bachelors degree in any discipline.
• 13 years of experience in customer support, patient support, or call center roles (healthcare experience preferred).
• Strong communication skills in English and regional languages.
• Good problem-solving and interpersonal skills.
• Basic computer proficiency and familiarity with CRM tools.
• Ability to handle multiple tasks and work in a fast-paced environment.

Preferred Skills

• Experience in healthcare, pharmacy, or medical logistics.
• Multilingual communication abilities.
• Strong empathy and patient-centric approach.