Customer Support Specialist

Designation : Customer Support Specialist

Experience : 01 Year

Budget : Upto 3 LPA

Mode : Work From Office (All Saturdays Work From Home)

Location : Ahmedabad (Sindhubhavan)

Key Responsibilities

Provide support and assistance to customers using SaaS / ERP software

Troubleshoot and resolve customer issues in a timely and efficient manner

Communicate clearly and professionally via phone, email, and chat

Maintain detailed records of customer interactions and resolutions

Collaborate with the technical team to escalate and resolve complex issues

Qualifications & Skills

Minimum 01 year of experience in customer support

Good verbal and written communication skills

Ability to remain calm, patient, and professional with customers

Basic understanding of accounting principles (added advantage)

Functional understanding of Tally or other ERP systems

About the Company

A fast-growing SaaS product company building powerful Business Intelligence & Analytics solutions integrated with leading ERPs. The platform enables businesses to automate reporting through real-time dashboards and actionable insights, helping them make faster, data-driven decisions.