Customer Support Specialist

Were Hiring! | Customer Support Executive Full Time | Jaipur (Onsite)

Company:Malverra (by House of Malkaa)

Location:Jaipur, Rajasthan

Experience:02 years

Industry:Fashion / E-commerce / D2C

Malverra, a growing womens westernwear brand under House of Malkaa, is looking for a proactive and empatheticCustomer Support Executiveto join our team in Jaipur. Youll be the voice of our brand, ensuring every customer interaction is smooth, helpful, and genuinely delightful.

What Youll Do:

• Handle customer queries via WhatsApp, email, Instagram DMs & calls
• Assist customers with order tracking, size queries, returns, and more
• Coordinate with logistics and operations teams for timely resolutions
• Maintain records of customer feedback and suggest improvements
• Ensure every customer feels heard, valued, and confident in shopping with Malverra

What Were Looking For:

• Strong written and verbal communication skills
• A calm, polite, problem-solving mindset
• Experience with e-commerce platforms or customer service is a plus
• Basic comfort with Excel/Google Sheets and CRM tools
• Fluency in English & Hindi

Perks:

• Be part of a fast-growing fashion brand redefining everyday luxury
• A young, creative team environment
• Employee discounts & growth opportunities

To apply, send your resume tocareers@malverra.com

Full-time | Onsite role in Jaipur

Lets build an inspiring customer journey together.

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