Customer Support Specialist

Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer service. The Senior Customer Support Specialist will play a critical role in ensuring the satisfaction and success of our most valued clients.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Act as the primary point of contact for top clients, addressing their inquiries and concerns with professionalism and urgency.
• Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the engineering team as needed.
• Proactively engage with clients to understand their needs and provide tailored solutions and recommendations.
• Ensure timely and accurate documentation of client interactions and resolutions.
• Act as a mentor and resource for junior team members, providing guidance and support as needed.
• Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience.
• Represent Anchor Operating Systems with professionalism and integrity in all client interactions.

REQUIREMENTS & QUALIFICATIONS:

Minimum Qualifications:

• Bachelors degree or equivalent experience.
• Minimum of 2 years of experience in a customer support role, preferably in a senior or leadership capacity.
• Excellent English language skills, both verbal and written.
• Strong technical background with proficiency in relevant software and systems.
• Demonstrated ability to effectively manage relationships with top-tier clients and deliver outstanding customer service.
• Proven track record of resolving complex technical issues and providing innovative solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

Successful Candidates will need:

• Leadership qualities with the ability to inspire and motivate team members.
• Strategic thinking and problem-solving skills to drive continuous improvement initiatives.
• Proactive approach to identifying and addressing client needs and opportunities.
• Flexible to work within European business hours, PST time zone, EST time zone, and IST time zone (starting from 9 am onwards) to ensure 8-9 hours of coverage.