Customer Support Specialist

We're Hiring: Customer Support Specialist at Alive!

At Alive, were looking for a Customer Support Specialist who is passionate about delivering outstanding support and creating memorable interactions with our users.

What Youll Do:

• Provide exceptional customer support via chat and calls
• Resolve user inquiries with empathy, efficiency, and professionalism
• Troubleshoot issues and escalate concerns when necessary
• Collaborate with internal teams to improve user experience
• Gather feedback to enhance our platform and services

What Were Looking For:

• Excellent communication skills (both written & verbal)
• 0-1 years of experience in customer support
• Ability to multitask and stay organized in a fast-paced environment
• Strong problem-solving skills with a customer-first mindset
• Experience with chat and call support tools is a plus

Perks & Benefits:

• Fast-paced, creative work environment with a passionate team
• Work with a flexible and supportive team
• Opportunity to be a part of a growth stage company
• Immense growth opportunities

If youre a proactive & empathetic customer experience professional, wed love to hear from you!

Apply now or share with someone who would be a great fit!