Customer Support Specialist (US Retention Process)

• Customer Support Specialist (Mandatory Experience in International Retention Process)
• Manage inbound and outbound customer calls in a timely manner.
• Ability to understand the customers needs and articulate a solution
• Research every issue and provide solutions to them
• Ability to explain features and benefits without using scripts
• Build strong relationships with customers
• Meet qualitative and quantitative targets
• Work in brick and mortar call center

Requirement-

• Previous experience in a call center customer support, sales and or retention
• Previous experience with US market
• Strong phone and verbal communication skills
• Excellent listener and time management skills , Accent Neutral
• Additional Advantage Understanding of USA Credit Bureau, Credit Report and Credit Score culture
• Immediate Joiners Only

Note - Interested candidates can share me their updated CV at

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Experience:

• International Retention: 1 year (Required)

Location:

• Viman Nagar, Pune, Maharashtra (Preferred)