Customer support- Service Advisor

Salary up to 15k to 25k CTC

Position: Client Advisor Client Experience

Location: Sultanpur, New Delhi (Landmark MG Road, Near Chhatarpur)

Job Type: Full-Time Timings: 10 AM to 7 PM

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Company Overview

Sneakinn Laundry, founded in 2020, specializes in premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram @sneakinn_laundry.

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Role Summary

As a Client Advisor Client Experience, you will be the first point of contact for our clients and play a key role in delivering a smooth and positive service experience. This role is ideal for freshers or candidates with up to 1 year of experience who are passionate about customer service, communication, and building strong client relationships.

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Key Responsibilities

• Act as the primary point of contact for clients during their service journey
• Share timely updates with clients regarding order or service status
• Handle basic customer queries, concerns, and return-related requests politely and efficiently
• Coordinate with internal teams (operations and technical teams) to gather and share accurate information
• Ensure clear, professional, and empathetic communication across calls, WhatsApp, and emails
• Maintain proper records of customer interactions and follow-ups
• Support client satisfaction through timely responses and follow-ups
• Escalate issues to seniors when required and assist in resolution
• Learn and follow company processes and service standards

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Requirements

• Fresher or up to 1 year of experience in customer support or client servicing (voice / chat / email)
• Good spoken and written English communication skills
• Positive attitude with a customer-first mindset
• Willingness to learn and adapt in a fast-paced environment
• Basic computer knowledge and comfort using digital tools
• Ability to manage multiple tasks and follow instructions
• Experience or interest in luxury, fashion, hospitality, or lifestyle brands is an added advantage