Customer support & sales Executive

Job Title: Customer Service & Sales Executive

Location: Bangalore (Work from Office)

Employment Type: Full-time

Work Schedule: 6 days/week (Weekend working, 1 weekday off)

Experience Required: Minimum 2 years (mandatory)

Languages Required: Kannada, English, Hindi & Telugu Fluent speaking is mandatory

About the Role

We are looking for a Customer Service & Sales Executive who can confidently handle customer interactions, convert enquiries into bookings, and represent the brand with professionalism and clarity. This role requires someone who is sales-driven , customer-focused , and excellent at verbal and written communication in English .

You will be the first point of contact for customers, responsible for explaining services, closing sales, handling follow-ups, and ensuring a smooth customer experience.

Key Responsibilities

Customer Handling

• Attend inbound and outbound calls, WhatsApp, and email enquiries
• Clearly explain services, packages, pricing, and policies to customers
• Handle customer queries, objections, and follow-ups professionally
• Maintain high-quality communication across all customer touchpoints

Sales & Conversions

• Convert enquiries into confirmed bookings
• Achieve daily, weekly, and monthly sales targets
• Upsell services and packages based on customer needs
• Follow up with warm leads and pending customers

Coordination & Reporting

• Coordinate with operations team for scheduling and confirmations
• Update customer details, booking status, and notes accurately
• Maintain proper records of leads, conversions, and customer feedback

Mandatory Requirements (Non-Negotiable)

• Minimum 2 years of experience in sales or customer service
• Fluent speaking ability in Kannada, English, Hindi, and Telugu
• Excellent spoken and written English (emails, WhatsApp, CRM notes)
• Strong sales mindset with confidence in closing deals
• Ability to handle multiple customers and pressure situations
• Willing to work from office with weekend working
• One weekday off (fixed or rotational as per business requirement)

Skills Were Looking For

• Excellent communication and interpersonal skills
• Persuasive and confident sales approach
• Active listening and problem-solving ability
• Professional phone etiquette
• Organized, disciplined, and detail-oriented
• Comfortable using basic systems, WhatsApp, and email