Customer Support Representative

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

Role Overview

We are looking for a proactive and customer-focused Customer Support Executive / Customer Support Representative to join our support team. This role is ideal for someone who enjoys solving problems, communicating with customers, and taking ownership of issues to deliver a great support experience.

Key Responsibilities

• Respond to customer queries promptly via phone, email, and chat.
• Diagnose, troubleshoot, and resolve product, service, and basic technical issues.
• Clearly explain solutions in a simple and customer-friendly manner.
• Maintain strong knowledge of company products, processes, and policies.
• Accurately document customer interactions and resolutions in the CRM system.
• Own customer issues end-to-end and escalate complex cases to internal teams when required.
• Work towards individual and team KPIs such as First Call Resolution (FCR) and Customer Satisfaction (CSAT).
• Collaborate closely with technical, sales, and account management teams to ensure timely resolution.

Experience & Qualifications

• 1 to 4 years of experience in customer support, customer service, technical support, or a similar client-facing role.
• Ability to handle a high volume of customer interactions while staying calm and professional.
• Strong verbal and written communication skills.
• Good problem-solving and analytical thinking skills.
• Hands-on experience with CRM tools and customer support systems is preferred.
• Basic technical aptitude with the ability to understand and explain concepts clearly.

Required Skills & Competencies

• Active Listening: Understand customer concerns before offering solutions.
• Empathy & Patience: Handle difficult conversations with a positive and composed attitude.
• Multitasking: Comfortable working across multiple tools and systems simultaneously.
• Time Management: Ability to prioritize tasks in a fast-paced support environment.
• Process Adherence: Follow support guidelines, SLAs, and internal processes strictly.
• Team Collaboration: Willingness to work closely with cross-functional teams.

Work Structure

• Work Days: 5.5 days working with rotational weekly offs.
• Work Mode: Work from Office (On-site).
• Shift Timings (Rotational):
• 9:00 AM 6:00 PM
• 10:00 AM 7:00 PM
• 12:00 PM 9:00 PM

Why Join Us?

• Hands-on exposure to real customer problems and business operations.
• Opportunity to build strong communication, problem-solving, and product knowledge.
• Clear performance metrics and structured support processes.
• A collaborative team environment with learning and growth opportunities.