Customer Support Representative

Company Description

Eudemonic Technologies Private Limited is an enterprise-focused technology and business consulting partner. We help organizations make smarter decisions, implement effective strategies, and achieve sustainable growth. Our solutions cover financial, operational, and organizational domains, combining consulting, technology implementation, and continuous improvement. Join us to work on impactful projects, collaborate with experts, and grow your skills while delivering measurable value to our clients.

Role Description

We are seeking a detail-oriented and proactive Customer Support Representative to provide back-office support to a leading Australian business operating in the Compliance & Essential Services sector.

This role focuses on non-voice customer support, data management, and administrative operations to ensure smooth business processes and high service standards.

Industry

Compliance & Essential Services

Functional Area

Customer Service | Back Office Operations | Data Management

Location

Gurgaon

Timings

08:30 am - 05:30 pm

Qualifications

Bachelors degree (BCOM / BBA / BSC or equivalent)

Experience

• 02 years (Freshers with strong communication skills are encouraged to apply)
• Minimum 6 months BPO experience preferred

Key Skills required

• Proficiency in MS Office (especially Excel and Word)
• Strong data entry and data verification skills
• Experience in back-office / non-voice process
• Email handling and customer communication
• Good understanding of data management processes
• Basic knowledge of BPO operations
• Strong attention to detail and accuracy
• Computer proficiency and familiarity with web portals

Competencies

• Strong verbal and written communication skills
• Ability to interpret instructions and follow structured processes
• Ability to work within deadlines and meet performance targets
• High level of accuracy and attention to detail
• Initiative-driven, within defined authority limits
• Professional and courteous customer handling
• Strong administrative and reporting skills
• Good interpersonal and team collaboration skills
• Ability to handle sensitive and confidential information responsibly

Key Responsibilities

• Respond to staff queries via Microsoft Teams and email in a timely and professional manner
• Perform administrative support activities including data entry, documentation, and record maintenance
• Manage customer portal activities in line with defined business processes and service standards
• Process, verify, and maintain customer data with high accuracy
• Handle sensitive and complex enquiries with professionalism and discretion
• Maintain reports and ensure data integrity
• Support internal teams with operational coordination tasks as required