Customer Support Representative

About COMPLY

COMPLY is a SaaS company shaping the future of RegTech (regulatory technologies). Our global Governance, Risk Management, and Compliance (GRC) solutions help more than 1,100 financial services and professional services institutions proactively identify risks and manage complex regulatory and compliance challenges.

Some of the worlds largest hedge funds, private equity firms, and brokers rely on COMPLY as their trusted partner. As we continue to grow, we are looking for talented individuals to join our team and contribute to delivering exceptional solutions and customer experiences.

To learn more about our company and culture, visit:

https://www.comply.com

The Role

COMPLY is seeking a customer-focused and detail-oriented Customer Support Representative to join our dynamic team and help deliver best-in-class customer support.

In this role, you will interact with clients, assist with product-related queries, and work closely with our Technical Support and Product teams to ensure customer issues are resolved efficiently. You will also play an important role in gathering customer feedback and helping improve internal processes.

The ideal candidate enjoys helping customers, is naturally curious when troubleshooting issues, and thrives in a fast-paced, collaborative environment. If you have a strong How Can I Help? mindset and enjoy solving problems, we would love to hear from you.

Career Opportunity

This role offers strong exposure to multiple teams across the organization, including Product Management, Sales, and Technical Support. High performers in this position will have opportunities for career growth, skill development, and advancement within the company.

Key Responsibilities

• Respond to Level 1 (L1) customer inquiries efficiently while maintaining high levels of customer satisfaction across multiple products.
• Review and interpret data received from various sources, identify discrepancies, and accurately upload data into the COMPLY platform.
• Prioritize incoming customer support cases in a high-volume, fast-paced environment.
• Maintain detailed records of customer interactions in the case tracking system.
• Respond to customer questions, provide status updates, and troubleshoot issues in a timely manner.
• Collaborate closely with L2 Support, L3 Support, and Product Development teams to address both immediate and long-term customer needs.
• Manage chat, phone, and email support cases simultaneously, ensuring timely resolution.
• Deliver high productivity while consistently exceeding client expectations.

Qualifications

• Bachelors Degree with 03 years of work experience.
• Willingness to work evening shifts, and occasionally weekends or holidays.
• Degree in Accounting, Finance, or Economics is a plus.
• Excellent written and verbal communication skills with a strong customer-facing approach.
• Ability to analyze and interpret data accurately.
• Strong organizational and time management skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Previous experience in customer support or high-volume call environments is an advantage.
• Familiarity with Salesforce (or other CRM tools), SaaS platforms, MS Office, Python, or SQL-based systems is a plus.

Equal Opportunity Employer

COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin.

Nothing in this job description should be