Customer Support Operation Executive

Company Description

VCNow by Unified Collaboration Services LLP is a leading provider of video technology solutions tailored for business use. The company delivers a variety of offerings, including Executive Education programs in collaboration with premier institutes such as IIMs, XLRI, and SPJIMR, Virtual Meetings with seamless integration of cloud-based video conferencing tools, and Virtual Events for seminars, product launches, and more. In addition, VCNow specializes in Virtual Market Research, providing innovative tools like virtual observation rooms, auto-translation, and transcription services. With its extensive expertise, VCNow ensures innovative and reliable solutions for organizations of all sizes.

Role Description

• This is a full-time on-site role for a Customer Support Operation Executive located in Navi Mumbai. The role involves providing excellent customer support by promptly addressing customer inquiries, managing customer satisfaction initiatives, and offering technical support. Responsibilities include :

Excellent communication skills.

Preferably with BPO experience; however, freshers with a strong command of English are also welcome to apply.

Candidates with HSC/Graduate qualifications will be considered.

Tech-savvy, with good email writing skills.

Ability to work effectively in a fast-paced and stressful environment.

Qualifications

• Customer Support and Customer Service skills to effectively assist and empathize with customers
• Experience in Customer Satisfaction and Online Support to deliver an excellent user experience
• Technical Support expertise to troubleshoot and resolve customer issues effectively
• Strong communication and interpersonal skills
• Ability to work collaboratively within a team and independently in a fast-paced environment
• Proficiency in using customer support tools and software is a plus
• Bachelors degree or equivalent professional experience preferred

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