Key Responsibilities:

Proactively engage with customers to understand their needs and ensure satisfaction.
Candidate need to work on both voice & non-voice process.
Assist with onboarding new customers and provide clear, effective product training.
Respond promptly to customer queries and resolve issues in a timely and professional manner.
Gather and analyze customer feedback to drive product and service improvements.
Support customer retention strategies and help reduce churn.
Build and maintain strong, long-term customer relationships.
Monitor customer engagement metrics and share actionable insights with the management team.

Customer Support Intern