Customer Support Head

About the company

cash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits.

About the Role

We are seeking a high-performing Customer Support Head to lead our customer support team, ensure excellent customer experiences, and implement strategies to improve customer satisfaction and retention.

Key Responsibilities:

• Lead and manage the customer support team to ensure timely and effective resolution of customer queries.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor customer feedback, track key performance metrics, and generate reports for management.
• Resolve escalated customer issues promptly and efficiently.
• Mentor and train the customer support team for better productivity and service quality.

Requirements:

• Graduate/Postgraduate (any discipline).
• 35 years of experience in customer support or customer experience roles.
• Excellent leadership, communication, and problem-solving skills.

Salary Range: 20,000 30,000 per month