Customer Support Executive

CUSTOMER SUPPORT EXECUTIVE

Experience: 1+ years

Location: Gurugram, Haryana

Job Type: Full-Time

Education: Any Graduate

Working Mode: Mon-Sat

Working Hours: 10AM -7PM

Domain- BFSI (good to have)

About Us:

At ZFunds , were on a mission to simplify investments for everyone! Were looking for passionate and customer-focused professionals who love solving problems and delivering exceptional service experiences. If you thrive in a fast-paced environment and enjoy helping customers succeed, this role is for you.

Key Responsibilities:

• Handle customer queries across calls, emails, and chat channels.
• Ensure timely, accurate, and high-quality service delivery.
• Build and nurture strong relationships with customers to enhance satisfaction and retention.
• Provide expert assistance and guidance in the Finance/Mutual Funds domain .
• Collaborate with internal teams to resolve customer issues efficiently.

Requirements:

• 1+ years of experience in Customer Service/Support (voice, email, and chat).
• Strong understanding of the Finance Domain , especially Mutual Funds (mandatory).
• Graduate in any discipline.
• Excellent verbal and written communication skills.
• Customer-first mindset with a proactive attitude.

What We Offer:

• Opportunity to work with a fast-growing FinTech company.
• Dynamic, collaborative, and growth-oriented work culture.
• Platform to learn and make a real impact in the financial ecosystem.