Customer Support Executive - US Customers (Night Shift)

About Us:

• We are a dynamic and growing company specializing in self-guided audio tour apps, offering immersive and informative experiences across multiple locations and cities. Our mission is to enhance the way people explore and connect with destinations, providing a seamless and enriching travel experience through innovative technology.
• Website:https://www.actiontourguide.com
• Address: Plot No. 369, 3rd Floor, Sarla Park, Marol Maroshi Road, Andheri East, Mumbai-400059, Maharashtra, India.

Job Highlights:

• Competitive salary and high-performance incentives.
• Office-based role in Marol, Andheri East, Mumbai.
• Required 2+ years of experience in US customer support.
• Excellent spoken and written English is a must.
• Night shift (US Customers) with cab drop facility.
• Problem-solving attitude.
• Education: Any graduate.
• Important: Apply only if you live within a 30-minute commute of Marol, Andheri East, and are comfortable with night shifts from the office.

Detailed Job Description:

Role & Responsibilities

We are seeking a Customer Support Executive to assist our US-based customers through email, chat, and ticketing systems. The ideal candidate will have exceptional communication skills, a customer-first approach, and the ability to troubleshoot app-related queries efficiently.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via call, email, and chat.
• Assist customers with the tour purchasing process, manage refunds, address complaints, and troubleshoot app-related issues to ensure a seamless user experience.
• Collaborate with internal teams to escalate and resolve complex issues while following up on customer concerns.
• Maintain detailed records of customer interactions and feedback to enhance service quality.

Required Skills & Qualifications:

• Minimum 2 years of experience in customer support, preferably for US-based customers.
• Strong written and verbal English communication skills.
• Experience with ticketing systems, chat support, and CRM tools is a plus.
• Ability to multitask, prioritize, and perform under pressure.
• Strong problem-solving skills with a proactive approach to resolving customer issues.
• Comfortable working night shifts from the office.

What We Offer:

• Competitive salary with high-performance incentives.
• Opportunity to grow within a company with a global customer base.
• Supportive team and a dynamic work environment.
• Cab drop facility for night shifts.

Preferred Candidate Profile:

• Minimum 2 years of voice, email, and chat support experience.
• Excellent English communication skills.
• Willingness to work night shifts from the office.
• Immediate joining is preferred.

Perks and Benefits:High-performance incentives.

Important Note:Please apply only if:

• You live within a 30-minute commute of Marol, Andheri East.
• You have a minimum of 2 years of experience in customer support.
• You are comfortable working night shifts from the office.

Employment Type: Full Time, Permanent

Education: Any Graduate