Job Description:

To address customer issues and resolve them in a timely and efficient manner.
Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.
Take ownership of customer issues.
Escalate unresolved issues to the appropriate internal teams.
Collect prompt and accurate feedback from customers.
Provide accurate, valid and complete information using the right methods/tools.
Keep records of customer interactions, and call data.
Follow communication procedures, guidelines and policies.

Customer Support Executive Requirements:

Qualification: Minimum of graduation in any field.
Experience: 1 to 5 years.
Language Preference: English, Hindi, Kannada and any other regional language.(Tamil/Telugu)
Willing to work on rotational & night shifts.
Excellent interpersonal and written and oral communication skills.
Ability to work and support the team.
Computer proficiency.
Knowledge of conflict resolution techniques is preferable.
Tlphonique tiquettes.
Ability to multitask, prioritize, and manage time effectively.
Work from the office.

Industry: Health Care

Location: Malleshwaram(Bangalore)

Customer Support Executive