Customer Support Executive
The Hindu
2 - 5 years
Chennai
Posted: 23/12/2025
Job Description
Primary Responsibility
Manage customer interactions at call centre effectively adhering to the guidelines & SOP and
C-Sat scores.
Monitor & review call centre operations ensuring service levels adherence.
Provide process and product training & refresher training to call centre team to ensure quality of interactions at all touch points.
Co-ordinate with regional SPOCs in resolving customer complaints.
Engage with readers and resolve escalations as per the process timelines.
Ensure reporting requirements of business needs are met as per timelines & support existing MIS deliverables.
Work towards process improvements through regular process reviews & corrective actions addressing process gaps, recurring issues.
Qualification - Any Degree ( Regular )
Experience - 3 to 6 Years
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