Customer Support Executive

Job Title: Customer Support Executive (Voice Process)

Location: Noida, Sector 62

Working Days: 6 Days a Week

Working Hours: 10:00 AM 7:00 PM

Joining: Immediate Joiners Only

About the Role

We are hiring Customer Support Executives Voice Process in Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.

About Risebird

• Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
• Platform for talented people to monetize their idle hours in interviewing
• Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years
• VC funded startup
• More details on https://risebird.io/

Key Responsibilities

• Handle inbound and outbound voice calls professionally.
• Address customer queries, concerns, and service requests effectively.
• Provide accurate information and resolve issues within defined TAT.
• Manage client escalation handling and ensure timely resolution.
• Perform client retentionrelated activities to improve customer satisfaction.
• Provide operational support to ensure smooth daily operations.
• Escalate complex issues to relevant internal teams.
• Adhere to company policies, quality standards, and process guidelines.
• Collaborate with team members to achieve service-level targets.

Required Skills

• 14 years of experience in Customer Support Voice.
• Excellent spoken English communication skills.
• Strong customer-handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills and CRM knowledge.