Customer Support Executive

US Shift Time: 8:00 am CST to 5:00 pm CST

We are looking for a passionate Customer Support Executive to deliver exceptional service and ensure a positive experience for our customers. This role requiresstrong communicationskills, problem-solving ability, and a customer-first mindset.

Key Responsibilities

• Respond to customer inquiries via multiple channels (email, phone, chat) promptly and professionally.
• Understand customer needs and provideaccuratesolutions using knowledge base resources.
• Follow up on unresolved issues, escalate when necessary, and ensuretimelyresolution.
• Maintainaccuraterecords of customer interactions and feedback.
• Collaborate with internal teams to improve customer experience.

Required Skills & Qualifications

• Experience: 2+ years in a customer-facing role within a dynamic organization.
• Customer Service Skills: Active listening, empathy, problem-solving, and decision-making.
• Communication: Fluency in English (spoken and written), stronggrammarand spelling.
• Technical Skills:Proficiencyin MS Excel, Word, and Outlook.
• Ability to learn quickly, multitask, and manage time effectively.
• Initiative to follow up and ensure customer satisfaction.
• Accuracy in following instructions and processes.