Customer Support Executive (Hyderabad)

Location: Hyderabad (On-site, Work from Office Only)

Experience: 12 years in Customer Support/Success SaaS Operations

Industry: Enterprise Software, B2B, SaaS

About Nexxio

Nexxio is a fast-growing SaaS company headquartered in Bangalore. Our platform Nexxio 360 (including EmployeeConnect, DealerConnect, and PartnerConnect) helps Indian brands digitize and streamline their sales and workforce operations.

About The Role

We are looking for an onsite Customer Support & Coordination Executive for the Nexxio EmployeeConnect platform. This is a full-time, work-from-office role based in Hyderabad, where the selected candidate will work closely with the assigned customer to support day-to-day platform configuration, usage reporting, and coordination activities.

Key Responsibilities

• Act as the first point of contact for basic platform-related queries from the client team.
• Log issues and coordinate with Nexxios internal support/technical team for resolution.
• Assist in basic platform activities such as:
• - User creation and updates
• - Data entry and Excel uploads
• - Basic workflow or configuration updates (as guided by the internal team)
• Ensure accurate data management and timely follow-ups.
• Support the client team in day-to-day usage of the EmployeeConnect platform.
• Maintain simple records of requests, updates, and pending items.

What Are We Looking For?

Experience: 02 years of work experience (Freshers with good communication skills may also apply).

Education: Any Bachelors degree.

Skills Required:

• Good verbal and written communication skills.
• Basic knowledge of MS Excel and spreadsheets.
• Comfortable working on web and mobile applications.
• Organized and detail-oriented.
• Responsible and disciplined with follow-ups.

How to Apply?

If you are organized, responsible, and comfortable working with customers onsite, wed love to hear from you. Send your resume to jobs@nexxio.in with the subject line: Customer Support Executive Hyderabad