Customer Support Executive

Roles & responsibilities:

Responsible for data entry in TMS for picks ups & deliveries / appointment booking process / manifesting process / driver check-in process / interline process / responsible for data entry in WMS for receiving, stocking, shipping, replenishment and picking of merchandise / responsible for load planning and coordinating transload shipments.

Communicate and coordinate with internal departments / communicating with carriers and team members.

Obtain, evaluate, and handle all relevant information to resolve inquiries and complaints promptly.

Update forms & reports / manage customers accounts.

Scanning paperwork into our in-house system / filing paperwork.

Preferred candidate profile

Graduation is mandatory

2 years' experience in a CSR role required - (International Voice Process - Mandatory)

Experience and knowledge of customer service principles and practices.

Proficient knowledge of Outlook, Word and Excel; TMS and WMS systems.

Looking for Immediate Joiners.

Ability to communicate effectively both orally and in writing. Ability to meet urgent deadlines.

Good analytical and mathematical skills. Strong organizational skills; attention to detail. Excellent problem-solving skills; ability to resolve issues effectively and efficiently.

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education : Any Graduate