Customer Support Executive

Company Description

Gripit specializes in facilitating global brands' entry and growth in India's dynamic market by providing end-to-end solutions, from market entry strategies to retail and e-commerce distribution. We ensure seamless and risk-free expansion for foreign brands, managing compliance, pricing strategies, logistics, and brand-building. By connecting brands to India's top retailers, online marketplaces, and direct-to-consumer channels, Gripit ensures maximum visibility and consumer reach. We also provide marketing support, influencer partnerships, and reliable post-sales services to build trust and loyalty among Indian consumers. Our trusted expertise and strong industry network make us a key partner for global brands looking to succeed in India's market.

Role Description

This is a full-time, on-site role for a Customer Support Executive based in Ahmedabad. The role involves providing exceptional customer service, addressing customer inquiries and concerns, and ensuring a seamless customer experience. Responsibilities include assisting customers via online platforms, resolving technical issues, maintaining high levels of customer satisfaction, and collaborating with internal teams to address customer feedback and improve processes. The Customer Support Executive will play a key part in building strong relationships with customers and upholding the company's values.

Qualifications

• Strong skills in Customer Support and Customer Service
• Expertise in Online Support and resolving Customer Satisfaction concerns
• Proficiency in Technical Support and troubleshooting customer issues
• Excellent communication and interpersonal skills
• Ability to handle customer feedback professionally and provide solutions efficiently
• Proven ability to work in a team environment and adapt to a fast-paced setting
• Prior experience in customer support roles is an advantage