Customer Support Executive

Company Description

Glasafe is a premium lifestyle brand that redefines everyday living by transforming ordinary moments into extraordinary experiences. Known for its stylish and durable glassware, Glasafe combines quality with confident design to enhance daily routines. From savoring your favorite beverage to storing meals and kitchen essentials, Glasafe products are crafted to impress and make every moment special. Join us in elevating the ordinary, one piece of glassware at a time.

Were looking for one sharp owner to handle end-to-end customer support at Glasafe.

This is not a passive support role.

This role owns customer experience, resolution, communication, and revenue recovery.

If you can communicate flawlessly, handle pressure, and take responsibilityread on.

What You Will Handle (End-to-End Ownership)

1. Order & Delivery Issues

• Delays, tracking, lost shipments, wrong deliveries
• Proactive customer communication & resolution
• Coordinating with logistics and internal teams

2. Product Issues & Complaints

• Damaged, defective, or incorrect products
• Handling replacements, refunds, and escalations
• Turning angry customers into retained customers

3. Customer Communication (Core Skill)

• Fluent spoken & written English + Hindi (regional language is a plus)
• WhatsApp, calls, emails, DMs all handled professionally
• Calm, empathetic, confident, solution-oriented tone

Who You Are!

• You own problems, you dont escalate everything
• You can talk to customers clearly, confidently, and politelyeven in tough situations
• You understand D2C customer behavior
• You are organized, accountable, and responsive
• You treat customer support as a business function, not a cost center

This Role Is NOT For You If

• You avoid phone calls
• You need scripts for every situation
• You get defensive with customers
• You only know ticket closing, not problem solving

Experience

• Prior experience in D2C / E-commerce customer support preferred